Annoyed with Triumph right now.

[David Gravlin]

I appreciate your point of view, but I am not now nor have I ever trolled on the Internet (or chatroom or by any other means). That being said, there are a few points I would like to address. Regardless of whether I pay for the repair or Triumph does, my frustration is in the problem itself. My problem (and my frustrstion) is with the fact that my jewel bike is down despite the care I take of it. (On that same note, despite the suggestions, I'll be sticking with the full synthetic oil for now. I wanted to have extra on hand so I bought several cases of it when I bought the bike). I don't assume Triumph won't take care of it, they should. I have made zero mods that would affect the transmission, and furthermore problems began before I changed so much as the headlight bulb.

And yes, I added several relevant tags, which if you look at my thread history is what I do each time. The Triumph dealer and service center has also been looking at it since Saturday morning when I dropped it off. I posted after I was informed that they confirmed the problem and concluded it was not clutch, shifter, cable, or similar and is the motor.

Now I will admit, I have been quite heated about my primary bike being down with so few miles. And perhaps in my frustration I did indeed type something I did not truly mean. I do not, however, believe that I wrote that in any way that Triumph won't back up their bikes. My frustration stems from the fact that in my opinion any failure this early is either an unacceptable defect (something that is vital to emergency maneuvers), or of very poor design (considering how I treat my bikes).

All that being said, I do appreciate you chiming in about the positive experience you had with your one problem. I can only hope this will be my one problem in many more riding seasons to come.

I understand your frustration but any machine can have a defect, because people are defective, the bottom line is have them take care of it and you will be riding large

 

[Bernard Vinet]

Noticed you said full syntec oil but does it have the 4T grading. It needs this because of heat buildup in the transmission. It's might be a cause!

 

[Anomaly]

Noticed you said full syntec oil but does it have the 4T grading. It needs this because of heat buildup in the transmission. It's might be a cause!

I'm assuming it does. I bought the exact oil recommended in the manual. Perhaps it was revised after that, but the one on paper is what I bought.

 

[Anomaly]

Noticed you said full syntec oil but does it have the 4T grading. It needs this because of heat buildup in the transmission. It's might be a cause!

Castrol 06114 Power1 10W-50 Synthetic 4T Motorcycle Oil

 

[rocketjohn]

Also it's genuine motorcycle oil, and therefore safe for wet clutches like we have.

 

[MIG]

I had a similar transmission issue on my America back in '08. It took the dealer 3 times in the shop to figure out the issue and fix the problem (great service attitude but they lacked the technical knowledge/experience), but then they finally got it; all under warranty. On their first fix attempt she went from shifting like butter pre-problem to loud clunks. Towards the end they were like "but she's set to the service manual specs"... to which I replied, "then forget the manual, adjust her so she works smoothly"... they did and the shifting like 'butter' returned... Heh! I was living in Omaha at the time and lost almost the entire riding season that year (it took them 3+ months). Triumph corporate took care of me by adding on 24months of warranty at no charge.

I have the same issue on my '14 R3T as it will occasionally pop out of first when she's cold going from neutral. 99% of the time she's never in neutral as I normally warm her up w/ my butt on the seat (and I have a garage remote). I took her through the 10K service right before my deployment w/ no issues. Bumps in the road happen... here's hoping your bump is over soon!

-MIG

 

[IMFASTTOO]

Castrol 06114 Power1 10W-50 Synthetic 4T Motorcycle Oil

Also it's genuine motorcycle oil, and therefore safe for wet clutches like we have.

I certainly hope that is indeed not the case or I'm going to raise Hell at the dealership. They called up Warranty about the issue when they gave me the $1500 warning. They should have at least mentioned that it may be an extended repair. Not happy with this dealership and their lack of communication. Or more specifically I should say, I'm not happy with the lack of communication from the Service department. The sales department has never had any problem calling to check in, and actually encouraged me to test ride the other bikes I was considering before I bought my Rocket. The Sales team is solid.

THERE is no $1500 warning if the bikes under warranty then they must fix it period there is nothing else to talk about its on TRIUMPH

 

[Anomaly]

THERE is no $1500 warning if the bikes under warranty then they must fix it period there is nothing else to talk about its on TRIUMPH

Well just spoke to the service manager. Tech did some research and is also confident the shift fork is the problem. Unfortunately, he said they wouldn't have an answer until next week.

It was 36 degrees this mornin' so I really don't want to buy another temp controller for my heated gear just so I can take the Honda Shadow out. I guess it's slightly better since it's cold right now. I guess I'll use the extra space in the garage to finally mount the LED kit to the Shadow. I've been procrastinating with that.

 

[Claviger]

To answer everyone on the "root cause" for bikes with these issues.

The common thread I've noticed is all of them have bent shift forks on low mile bikes. How does that happen?

It happens when the factory leaves out the spacer that's designed to create slack between the shift fork and the gear, meaning, when you shift the fork ends up riding against the gear. If it wasn't a perfect shift that gear sticks out slightly, and pushes against the fork, resulting in a slight bend.

As time goes on more and more each slight bend adds up and it will no longer be able to push the gear fully in, resulting in a more bent fork, and the cycle continues.

Don't worry, Triumph will take care of you.

 

[IMFASTTOO]

To answer everyone on the "root cause" for bikes with these issues.

The common thread I've noticed is all of them have bent shift forks on low mile bikes. How does that happen?

It happens when the factory leaves out the spacer that's designed to create slack between the shift fork and the gear, meaning, when you shift the fork ends up riding against the gear. If it wasn't a perfect shift that gear sticks out slightly, and pushes against the fork, resulting in a slight bend.

As time goes on more and more each slight bend adds up and it will no longer be able to push the gear fully in, resulting in a more bent fork, and the cycle continues.

Don't worry, Triumph will take care of you.

DID anyone find a spacer missing ? I havnt heard or seen that problem and ED has done over 90 ROCKETS so I will ask him if hes had any missing spacers. Ive seen damaged forks and dogs from missing shifts and undercutting the gears really makes for a slick shifting gearbox.