TriumPhil
Living Legend
- Joined
- Oct 12, 2009
- Messages
- 11,444
- Location
- Long Valley, NJ
- Ride
- '07 Mulberry Red, Carpentered & Bruted R3 Standard
Based on some terrible experiences I've suffered personally with several Triumph dealerships and triumph corporate, plus the countless other bad experiences of others here and over on the "other" site when it was much more viable, I would respectfully disagree with the view from The Red Bull's bridge. triumph makes some truly phenomenal machines for us to enjoy, however their dealership network is notoriously thin, their techs as a whole do not seem to meet nominal standards on a consistent basis and corporate shows every indication of being "out to lunch". To whit, regarding that last observation, they really have not had any sustained, effective national marketing campaign since I became a proud Triumph rider some 8 years ago and absolutely none at all for their R3. Who here was motivated to consider the purchase a Triumph because of their paltry ad campaigns or any other sort of marketing.
Seems to me that the problem Anomaly brought to his dealership could have been dealt with by them in a much more customer-centric/service-oriented manner rather than threatening him with a $1500 bill to do exploratory surgery on what certainly sounds to be a babied (not abused) motorcycle. Also, they should have immediately made accommodations with him to make a date to thoroughly examine his bike in order to substantially rule out the possibility that the transmission/shifting problem was outside of the factory warranty's scope. At least their customer would then have a sense of what he was facing to resolve the problem.
You have to ask yourself just what the odds are of such a mechanical problem that is potentially inaccessable without cracking the motor case not being under warranty. Anomaly's problem could very possibly be diagnosed and repairable via the front engine cover, but apparently his dealership doesn't know that or didn't suggest it as a possibility. If it is, likely the repair would take 4-6 hours max. Instead, they seem to have threatened him with a big bill for a problem that is, in all likelihood, covered under the warranty. That Magnuson-Moss Act puts the dealership's feet to the flame, not the other way around, which, again , appears to be the line of attack the dealership has initially taken. Please correct me if I'm wrong, Anomaly!
Kudos to my bud, Clint, for recommending our new member to an authorized dealership that treated him right and did his necessary maintenance work well. Triumph shops like that still seem to be at least as much of the exception as they are the rule across the USA. One can only hope that Triumph will listen much more closely to its customer base so that, hopefully, maybe, at some point in the not-to-distant future, the caliber of their dealerships and the overall satisfaction of those that visit or patronize them will be a better match to their peerless lineup of motorcycles.
Seems to me that the problem Anomaly brought to his dealership could have been dealt with by them in a much more customer-centric/service-oriented manner rather than threatening him with a $1500 bill to do exploratory surgery on what certainly sounds to be a babied (not abused) motorcycle. Also, they should have immediately made accommodations with him to make a date to thoroughly examine his bike in order to substantially rule out the possibility that the transmission/shifting problem was outside of the factory warranty's scope. At least their customer would then have a sense of what he was facing to resolve the problem.
You have to ask yourself just what the odds are of such a mechanical problem that is potentially inaccessable without cracking the motor case not being under warranty. Anomaly's problem could very possibly be diagnosed and repairable via the front engine cover, but apparently his dealership doesn't know that or didn't suggest it as a possibility. If it is, likely the repair would take 4-6 hours max. Instead, they seem to have threatened him with a big bill for a problem that is, in all likelihood, covered under the warranty. That Magnuson-Moss Act puts the dealership's feet to the flame, not the other way around, which, again , appears to be the line of attack the dealership has initially taken. Please correct me if I'm wrong, Anomaly!
Kudos to my bud, Clint, for recommending our new member to an authorized dealership that treated him right and did his necessary maintenance work well. Triumph shops like that still seem to be at least as much of the exception as they are the rule across the USA. One can only hope that Triumph will listen much more closely to its customer base so that, hopefully, maybe, at some point in the not-to-distant future, the caliber of their dealerships and the overall satisfaction of those that visit or patronize them will be a better match to their peerless lineup of motorcycles.
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