Triumph lost my business !

[RKTBOB]

My wife decided she'd like to ride on the T-Bird, but she *has* to have a backrest so off we go to the dealer. Triumph makes ONLY one backrest; the touring backrest. Do you have any idea how many different sissybars you can get for ANY Harley? Anyway, fair enough Triumph and the sissybar isn't TOO ugly, although it's pretty much the same one they sell for the R3T and really doesn't look very good on the T-Bird. Here's the kicker, however. Once I got it on I discovered that it does NOT work with the stock seat. Oh sure, it goes on, but it may as well not go on because the passenger has to lean back at a good 10 degree angle to reach it. It's too far back with the stock seat. Thus, I'm now having to buy the touring seat. Triumph SHOULD HAVE made a accessory sissybar to go with the stock setup as well as the touring. Again, they just don't get that perhaps a couple might just like to hop on for a short ride. Not everyone is going to load up the bike and ride 2-up for a 1000 miles.
On the backrest bar on my R3T I also experienced the 10 degree rearward angle for the passenger to lean back to rest against that support..then a fellow in Victoria had put His on backwards ..the support bar not the sissy bar assemble...hence a 10 degree forward angle which moved passenger forward 4-6 inches but no more leaning backwards...you lose the space for bags when one up touring but much more comfortable for the passenger when two up..about a 5 minute job to change!

 

[RocketDaryl]

I'll check that out.

 

[scot in exile]

Unfortunately, this simply comes with the territory when dealing with a company that only produces 50K bikes a year (if that). I've been waiting on the 2-up touring seat for my T-Bird for **** near a month now. I could've bought one off of Ebay and had it in 3 days. I'm getting a discount from the dealer so I went that route and now have to wait patiently. My bigger gripe with Triumph is with the design of their stuff. They just don't get the American market yet. I've been dealing with them since 05 and they're getting better, but they still have a LOT to learn from HD in that regard. Here's an example.

My wife decided she'd like to ride on the T-Bird, but she *has* to have a backrest so off we go to the dealer. Triumph makes ONLY one backrest; the touring backrest. Do you have any idea how many different sissybars you can get for ANY Harley? Anyway, fair enough Triumph and the sissybar isn't TOO ugly, although it's pretty much the same one they sell for the R3T and really doesn't look very good on the T-Bird. Here's the kicker, however. Once I got it on I discovered that it does NOT work with the stock seat. Oh sure, it goes on, but it may as well not go on because the passenger has to lean back at a good 10 degree angle to reach it. It's too far back with the stock seat. Thus, I'm now having to buy the touring seat. Triumph SHOULD HAVE made a accessory sissybar to go with the stock setup as well as the touring. Again, they just don't get that perhaps a couple might just like to hop on for a short ride. Not everyone is going to load up the bike and ride 2-up for a 1000 miles.

Again, however, this is the kind of stuff you deal with when dealing with European bikes. Go talk to a BMW owner. The first thing a BMW rider will tell you if you tell them you're contemplating a BMW is to make sure you buy the service manual because dealers are far and few between. I don't think we have one within a 150 miles of where I live.

The closest one is in Birmingham AL

 

[saboteur]

It is shameful and arrogant the way Triumph refuses to listen and support their loyal riders. ....Sorry Triumph, you make good motorcycles, but without parts and service you are a second class company...

You don't sound very loyal!

 

[RocketDaryl]

The closest one is in Birmingham AL

****, had I known I'd have stopped in. We were up that way this weekend. Actually, we were in Fort Payne; about 80 miles northeast of Birmingham. I did see a Triumph shop on our way home. I didn't notice it going up or I'd have stopped by there too.

 

[boogerdave]

I don't think we have one within a 150 miles of where I live.

Fort Walton Beach on Beal.

OOPS . . not there anymore!

 

[scot in exile]

Fort Walton Beach on Beal.

OOPS . . not there anymore!

Its a Kawasaki shop now and I never see anybody in it, by the way Dave your answer to the Mobil1 oil is the one on Maryesther Cutoff.

 

[KARTRAC]

Some of you talk about a long wait on parts for your Triumph and how Honda and HD are so much faster and better. Well my son bought a 2010 Harley V-Rod the first week of June and had to wait until the last week of July to get his slip-on muffers and back rest, which the dealer told him would be in in 7 to 10 days. So just because they sell more bikes and are convenient with some upgrade parts they to can be irritatingly slow especially to a 28 year old and his first new bike.

 

[Molinoman]

Daryl, sounds like that BMW was within your estimated range "over 150 miles" away.

Dennis

199 dtg KAF
203 dtg Dubai
204 dtg Home

 

[McRocket]

I still love my Rocket! Even when it's broke!

You don't sound very loyal!

When your bike is sitting in the shop when you want to ride, and it sits there for week after week. Pretty soon your loyalty starts to weaken. I love my Rocket. There is not another bike I would rather ride. I have had so many bikes I've lost count. I got my first bike in 1964 when I was 12 years old. I am a two wheel junkie and will be until I'm I can't get on a bike anymore. I have my Rocket which is sitting waiting for parts and I have my VTX1800 which I just bought.

I ordered my parts from a dealer and then I checked another dealer to see if maybe there was a mistake. No mistake. The parts are back-ordered.

My point is simple. Triumph should keep critical parts in the U.S. somewhere. They choose not to and as more people get frustrated then they will lose customers.