Unfortunately, this simply comes with the territory when dealing with a company that only produces 50K bikes a year (if that). I've been waiting on the 2-up touring seat for my T-Bird for **** near a month now. I could've bought one off of Ebay and had it in 3 days. I'm getting a discount from the dealer so I went that route and now have to wait patiently. My bigger gripe with Triumph is with the design of their stuff. They just don't get the American market yet. I've been dealing with them since 05 and they're getting better, but they still have a LOT to learn from HD in that regard. Here's an example.
My wife decided she'd like to ride on the T-Bird, but she *has* to have a backrest so off we go to the dealer. Triumph makes ONLY one backrest; the touring backrest. Do you have any idea how many different sissybars you can get for ANY Harley? Anyway, fair enough Triumph and the sissybar isn't TOO ugly, although it's pretty much the same one they sell for the R3T and really doesn't look very good on the T-Bird. Here's the kicker, however. Once I got it on I discovered that it does NOT work with the stock seat. Oh sure, it goes on, but it may as well not go on because the passenger has to lean back at a good 10 degree angle to reach it. It's too far back with the stock seat. Thus, I'm now having to buy the touring seat. Triumph SHOULD HAVE made a accessory sissybar to go with the stock setup as well as the touring. Again, they just don't get that perhaps a couple might just like to hop on for a short ride. Not everyone is going to load up the bike and ride 2-up for a 1000 miles.
Again, however, this is the kind of stuff you deal with when dealing with European bikes. Go talk to a BMW owner. The first thing a BMW rider will tell you if you tell them you're contemplating a BMW is to make sure you buy the service manual because dealers are far and few between. I don't think we have one within a 150 miles of where I live.