That part is all my fault. I found the bags, they looked good and the price was great so I didn't do my due diligence and got burned.
I don't in any way excuse they way they have treated me or others, but I have to accept that I got myself into this situation.
That being said, I've been doing more digging and I'm thinking that 'they' are actually a one-man dropship operation. Looking again at the 'About us' page they have with the pictures of their impressive-looking operation it's now pretty obvious that it's been photoshopped. I tracked down their actual address and googled it and it's just a house, so make of that what you will.
If it is just one guy, that would explain why the owner or president that makes the decisions that have pissed everyone off is never available and the guy on the phone can play the 'just the messenger' card.