Well so much for Triumphs "Good Will" warranty. Triumph denied the claim because the bike was too far out of warranty (picked up the bike April 2014). I was given a case number and was told to contact Triumph Customer Service with my complaint and talk some reason into the fellows there. Phoned them up and they once again denied that they were at fault or had a casting problem. The fellow stated that the wheel was over torqued probably with an impact which pulled the bearings together, damaging the rim.
First off, I torqued the axle with a torque wrench. No impact was used. I then explained to him that the 2 wheel bearings have a spacer between them. It's impossible to pull them together unless the spacer is too short. I couldn't change his mind. Even my dealer agreed with the spacer between the wheel brgs preventing over compression of the rim if over torqued.
If I didn't love my bike and the Triumph line so much I'd tell them to shove their brand. Tempted to buy a F6B....
The good story is that my dealer cut me a deal on the replacement rim shaving a few hundred $$s from the cost.
The only problem is 10 days shipping from England to my dealership, then 2 days to my home........
