One thing Triumph has right is test rides ... they want you on a bike ASAP and don't care who you are. While I was shopping around this last time all the other dealers were acting like I was asking to ride their personal bike, Triumph said Hi, how are ya, here's the keys. Even when I stop in for parts or service the sales dept is offering me a Triumph to tool around on. It's too bad the service dept can't set an appointment when I need it or fix whats broke.