Russell Day Long.....Ya Baby!!


I've attached pics of the seat... Arrived just like this from them... Their response - Leather is an organic material and isn't guaranteed against wrinkles, etc...
 

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Not sure of her name but you know that was the owner?
 
Big Gun said:
Not sure of her name but you know that was the owner?
Click to expand...

Her name is Kim Elder...and I spoke with her and asked for the manager and all of the above... Nothing.. Trust me, I fought with State Farm for 7 months while my car sat in the shop a few years back. Don't mind fighting or arguing for what's right but it got my no where. $1,200 seat and it looks like that.
 

For that amount of coin totally unacceptable in my book.
 

That really does stink! That's one reason I always use a credit card. Push come to shove they will go to bat for me, at least mine does. Did the BBB have any other complaints on them?
 
Big Gun said:
That really does stink! That's one reason I always use a credit card. Push come to shove they will go to bat for me, at least mine does. Did the BBB have any other complaints on them?
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I didn’t look at BBB but there’s another thread on here of a guy with bad vinyl from Russel that feel apart in a short amount of time and the wouldn’t remedy his issue either. Figured it was part of doing by busness with some from a California at this point. However, Corbin is by far the worse in the motorcycle industry
 
I'm really surprised, 99.9% of what I hear about Russel is positive, but I've heard many horror stories about Corbin and Rick Mayer.
 
Tripps said:
I'm really surprised, 99.9% of what I hear about Russel is positive, but I've heard many horror stories about Corbin and Rick Mayer.
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Just as shocked to being the one that had the issue. However, knowing how hey had treated the Captain with the vinyl issue - I was prepared for the terrible experience as well... unfortunately - they didn’t disappoint either :-(
 
Tripps said:
I'm really surprised, 99.9% of what I hear about Russel is positive, but I've heard many horror stories about Corbin and Rick Mayer.
Click to expand...
WHAT did you hear about CORBIN Ive sold dozens and never had a problem
 
Just that they don't respond very well if there is a problem. Good seats, I have one, but poor customer service if you have a problem. Rick Mayer stories are really bad, much worse, lot of threads on him at ADVrider
 
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