barbagris
Mad Scientist
- Joined
- Aug 1, 2010
- Messages
- 12,988
- Location
- On the verge of insanity
- Ride
- 1979 Guzzi V1000G5 - 2018 KTM 790 Duke
Casting flaws happen. My neighbour's VW Golf has just failed. He's replacing the block at the moment.
Oil Leak / Pinhole in block
- Thread starter RKTNMYPKT
- Start date
Mittzy
The Hooligan - Just Doing Stuff
- Joined
- Aug 29, 2011
- Messages
- 8,533
- Location
- Brisbane, Australia
- Ride
- 2020 TFC #385, 2014 R3 Roadster 230hp (BRUTUS)
That realy SUX Jim.....
I would go ferral if that happened to me.
Good luck mate.
I would go ferral if that happened to me.
Good luck mate.
TOMCAT
Rage against the machine
- Joined
- Jan 9, 2011
- Messages
- 9,259
- Location
- ALBANY - Western Australia
- Ride
- 2009 RIII Standard - 2008 Speed Triple -1995 900 T'Bird
I'd be demanding a brand new bike. Likes been said you risk the possibility of further issues should they have to pull it apart .. i'd let the Triumph warranty rep know I belonged to a worldwide RIII Forum with ....., 000 members , who are watching and waiting to see what Triumph does about this problem. I would push and shove until they agreed to give you a new replacement bike .. end of story. Go get'em tiger !!!
rayjay
Nitrous
Sorry to hear of this Jim..i think I would be demanding a new bike more so with the other issues that you've had as well.. doesn't really install confidence in the bike.
I loved my Rocket but she drove me Fecking nuts..good luck mate
Bet it felt strange going home on the old bike
RJ
I loved my Rocket but she drove me Fecking nuts..good luck mate
Bet it felt strange going home on the old bike
RJ
69birdflu
Supercharged
Some advise
Hey Jim, Unfortunately you have had some issues. Casting flaws happen with all vehicles. And to replace the head is not the worst thing in the world.
Some advise I have when speaking to Triumph, be nice. Not sure if motorcycles have a lemon law like cars. And states vary. California will be very strict to protect the consumer. If they have a lemon law, read and understand it. In FL it's 3 times back for the same concern. Again not sure if this apply's to your case.
However, with all of the issues you have had, plus time spent back and forth to the dealer, try and persuade them to extend the warranty. Tell them (nicely) this is your second Rocket and the issues with the first bike. Now you have lost confidence with your new bike.
I'm telling you through experience. I've been at the call center also the "go between" of both parties. Customer service will try to resolve the concern mutually.
Some quick notes:
Know your rights.
Be polite when speaking to Triumph customer service.
If you can't come to a resolution, ask speak to the next person in charge. Still no resolution.
Have an Attorney write a letter. (And the games begin.)
Sorry so wordy, but I hope this helps.
Hey Jim, Unfortunately you have had some issues. Casting flaws happen with all vehicles. And to replace the head is not the worst thing in the world.
Some advise I have when speaking to Triumph, be nice. Not sure if motorcycles have a lemon law like cars. And states vary. California will be very strict to protect the consumer. If they have a lemon law, read and understand it. In FL it's 3 times back for the same concern. Again not sure if this apply's to your case.
However, with all of the issues you have had, plus time spent back and forth to the dealer, try and persuade them to extend the warranty. Tell them (nicely) this is your second Rocket and the issues with the first bike. Now you have lost confidence with your new bike.
I'm telling you through experience. I've been at the call center also the "go between" of both parties. Customer service will try to resolve the concern mutually.
Some quick notes:
Know your rights.
Be polite when speaking to Triumph customer service.
If you can't come to a resolution, ask speak to the next person in charge. Still no resolution.
Have an Attorney write a letter. (And the games begin.)
Sorry so wordy, but I hope this helps.
TRIIICK
Living Legend
- Joined
- May 29, 2008
- Messages
- 3,447
- Location
- Plymouth Massachusetts
- Ride
- 05 Rocket III 01 Roadking 08 Busa
2010 Roadster Engine Casting Pinhole. - Triumph Forum: Triumph Rat Motorcycle Forums
It only happens to bikes made on Mondays and Fridays.. Good Luck.
It only happens to bikes made on Mondays and Fridays.. Good Luck.
Mittzy
The Hooligan - Just Doing Stuff
- Joined
- Aug 29, 2011
- Messages
- 8,533
- Location
- Brisbane, Australia
- Ride
- 2020 TFC #385, 2014 R3 Roadster 230hp (BRUTUS)
The dealer could put a case forward to continue to use your old R3R as a demo after Triumph replace it with new. The dealer could repair as Wayne Tripp mentioned.
Just a thought.
Just a thought.
rayjay
Nitrous
How are you doing Jim..is there any more news
RJ
RJ
RKTNMYPKT
Village Idiot
Thanks for asking rayjay, here is the Email I sent to the dealer, I expect to hear back from him today, we'll see.......
Hi Gail
You haven't replied to the previous Email. So I am writing again.
The bike is now back at your shop again. Waiting for a stepper motor, as well as a new head and head gasket.
I am not happy Gail, I'm sure you can understand why. This bike that I bought has problems, I have not been compensated a thing for the hassle that this bike has been. I no longer have confidence in this bike or in Triumph for that matter. I want either a new bike or my money back. I will be calling Peter next week at Triumph customer service, and telling him the same things I am telling you now. You told me when I bought this bike that this was not the end, but the beginning of my relationship with Cycle Specialties. I hope you were serious about that and that Cycle Specialties will stand behind me and their product. In this matter.
I need to mention that I am very happy with the job that Rick and the rest of the service dept has done. I have no complaints at all with the way they have handled this, and I believe I have shown that by always being as pleasant and understanding as I can when I show up for my weekly service appointments.
I am still looking forward to a long relationship with Cycle Specialties, just not with this Bike.
Please call me at 925 628 8709 when you get a chance
Thanks Gail
Jim
rayjay
Nitrous
Thanks Jim
Keep us all posted
RJ
Keep us all posted
RJ
