Obviously Triumph know this is a big issue but what I don't like is there's no fix - just keep doing the same thing. Eventually there will come a time where we will be handing over our money for a problem that was never fixed.
KTM had a similar issue with my old 2007 990 Superduke. They brought out a modified cluster that solve the ingress of moisture. It became an issue for me years after warranty was out. I didn't mind paying out for what was a better part that fixed the issue. I don't think I'd be very happy in 5/6 yrs time paying for another time bomb!!!!!
You might well be right, but as a professional industrial designer, i've got some skin in the game, so to speak, and I have experience of both outcomes when it comes to outsourced units similar to the kind of unit that Cobo is producing for Triumph.
Sometimes it can take a while to eradicate quality problems as they are not always a direct solution to the problem. It's usually a minefield of issues before there is a resolution to solve all issues. Cobo could be outsourcing components that in turn could have quality/reliability issues etc... the chain can be long and sometimes litigious.
The screen cracking problem might not be solved if it comes down to requiring a costly tooling change. If the production volumes were in the tens of thousands it probably wouldn't be a problem, but when the tooling cost has a high proportional cost and added to that, Triumph design & marketing team intend to revise the shared unit in future bike models, it might not be financially viable to pay for the cost of modifying the tooling.
Modifying the tooling might not solve the cracking first time around. It might require even more development to eradicate the material failure, as it might just be the shapes themselves that for some reason induce cracking due to heat absorption differentials and certain vibration frequencies etc....
You can kinda get a picture of what could be going on behind the scenes.
I see stuff like this happening all the time during development projects. It's just normal in the real world. The problem is when the thing goes into production and something that wasn't spotted during the development and pre-production phases suddenly becomes a failure for the end user to have to flag up.....not good when that happens, for sure. It's not uncommon though. Especially these days when everything on a new vehicle is totally new.
In the good old days, these sorts of components were pretty much standard units that all manufacturers would source from the same supplier for many years, hence the term 'tried, tested & trusted'.......not so easy to achieve in the modern world of a zillion new designs coming out every year, all bespoke and marketing focussed/obsessed.
My screen was/is over four years old and the screen hasn't cracked....yet.
Knowing my luck, when they swap out my TFT unit, what are the odds that I start getting cracked screens .....
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