TSA - Transmission fault

I wonder if the dealers go on forums to share their experiences (I jest)….

Had a customer ride back to my dealership. Said his quick shift that we installed wasn’t working. He was “real nice about it.” We worked on it again while he had to wait, rather than spend that time riding . We think we got it right this time….

We’re living in a day and age when anything close to what used to be considered plain ole customer service is now considered exceptional

Sorry- nothing to do with you Just ranting.
 

Yea I get it for sure.. I think what sucks for me is there is literally one Dealer in my city so I am automatically programmed to be grateful because they are constantly busy and appointments are 3-4 weeks out. So I have been put in a position to expect the worst. I do have to say the tech was really nice and he was willing to chat with me and even asked me if I needed oil change tips or anything if I wanted to work on the bike myself. I have never seen a tech in front of me before lol.
 
I just got my bike delivered today and had the same issue. I will call the dealer tomorrow....hope my experience is as smooth as yours.
 
Be aware that whenever a dealer (at least mine) works on your bike they're likely going to disconnect the battery. That turns off the TSA and has to be manually turned back on in the menus. Was confusing me the first couple of times I picked my bike up from dealer service why it was so hard to shift. Now I go into the menu every time I pick it up and turn it back on.
 
What I don't like about TSA is that it will shift from N to 2 without taking into account the current engine speed. Say, you go from 1 to N by soft-shifting (by accident), then thinking you are in 2nd, you quickly upshift again, and you get a huge lurch! I think the manual says from N you always need clutch. I wish the TSA would refuse to shift from N to any speed..
 
TSA doesn't actually shift for you. TSA simply adjusts throttle quickly based on inputs from your left foot. I suspect what you're seeing is that TSA is actually NOT doing anything on that N to 2 shift and you're just forcing the gear. TSA has no way to stop your foot from mechanically actuating the transmission. It should be immediately obvious to you that you hit N (your you're probably applying throttle since you're clearly accelerating) when your RPMs skyrocket with no actual acceleration.
 
The documentation for TSA specifically states that you must use the clutch when shifting to/from Neutral. There is no TSA intervention for those kinds of shifts. If someone shifts from Neutral to second without the clutch, that's just regular user error.

It can't stop you from shifting incorrectly because all it is is a shift force sensor and programming. There's no other mechanical component to block ill-advised shifts (and if there were, it would be another component that could fail and block shifting entirely).
 
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