Triumph management needs to wake up

[sonny]

The Dealership in Tulsa Oklahoma is a joke. I do not even order parts from them. Why Triumph continues to allow them to operate is beyond me.

 

[trapper]

The Dealership in Tulsa Oklahoma is a joke. I do not even order parts from them. Why Triumph continues to allow them to operate is beyond me.

The sad part is that the Colorado Springs had a great dealer who service was excellent and who sold a lot of bikes but because they wouldn't carry a wall full of Triumph clothes and stuff Triumph decided to remove their dealership. I don't understand the thought process because it was easy to get them to order any of that stuff and if you needed it you could get it over night. So why get rid of a great dealer over something so stupid!!!

 

[TriumPhil]

Triumph is really the brand that "goes its own way". I think they know full and well where I think they can go.

IMO, their seemingly intentional disregard for customer service, let alone having sufficient numbers of trained service techs within their diluted dealership network, is an insult to we Triumph fanciers.

 

[LAS VEGAS DAVE]

If you have a V8 bike there are less than 8 dealers in the whole United States. The good thing is they are simple and easy to work on, also they require less maintenance than any other bike made. Any NAPA or AUTO ZONE has 90% of the parts. If they aren't involved in an accident they will last a lifetime. Tires and brake pads are about all that gets used up regularly. Oil changes are done at home, new radiator fluid every few years, battery about every four years, an alternator from Napa or a set of plugs every fifty thousand miles, pretty simple stuff. I think Triumph makes a whole line of great bikes but they do need mechanics that are more skilled than a guy who can work on an old chevy. I live near a great shop with good mechanics and there are more in the Los Angeles area as a back up but I can see that for many who live in other states it aint as easy. The only shops that have consistently good mechanics are Harley dealers. The engines and transmissions are basically the same forever, there are hundreds of MC Mechanic schools that churn out mechanics for those shops and they break so often that its easy to become familiar with them quickly. Harley has the money to equip their service departments as good as the showrooms in many cases and they charge each customer a fortune once their bike enters that service department. I don't know about how the Japanese bike dealers are but I imagine they at least have more and better than Triumph, maybe I'm wrong. I've heard many complaints about BMW dealers and their prices, also many complaints about the bikes needing something all the time. One good thing about Triumph is they seem to have less problems than many others.

 

[Lemieuxfan]

Years ago I think it was greywolf(John from PA) listed all the Triumph dealers in the USA does anyone have that information handy and post on this site? It would be interesting to see them compared to the big four.
Every one has an opinion on dealers all I am saying is that they are not all bad, most of them are small time dealers because Triumph are hot a huge seller and most of them sell some other brand as well, lets post the good ones along with the ones you would not recommend.
D&D Cycles Pensacola FL one outstanding dealership family owned and the owners boy rides for Triumph.

I agree; i'm approaching my 10K service; bought the R3R last year (march) haven't had any issue except the crankshaft sensor went bad early ( about 2 months after i had it) In Middle Tennessee we have Castle Powersports who assured me they will be supporting Triumph for a long time to come as they move many Triumph bikes from that dealership. I am lucky the shop is only about 40 miles from my house.

 

[Idaho Red Rocket 3]

I'm an hour away from the nearest dealer and that's in th uk .

Yeah but with traffic so bad in parts of the UK, couldn't an hours ride be less than 10 miles ?

 

[jpool]

I'm lucky enough to have two Triumph dealers within a 40 minute ride, so whenever I need some basic parts for my R3, I can be back on the road in only 5-7 days once the parts arrive from the East Coast

 

[LAS VEGAS DAVE]

There are some good Triumph dealers in Southern California, one of them has sold more Triumphs than any other dealer in the United States for several years in a row. They also sell many other brands.

 

[coolrocket]

About a year ago Triumph removed the Triumph dealership from the best bike dealer in Colorado Springs and gave it to one that was questionable at best. Then today I went by the new dealer to purchase a part only to find that they had also were no longer a Triumph dealer. So I ask were to I by parts and get warranty work done. The great answer was go to Denver which is about 1.5 hours north. since I didn't buy my bikes from them I didn't take it to the next level but the entire think makes no since. The first dealer sold a lot of bikes and there service was great as for the second I can't comment on them but now we don't have a dealer anywhere close. I am not sure but in my way of thinking that is not a good business model.


Trapper

I guess I'm lucky down here in Southern California my nearest Triumph dealer is a 5 minute drive from the house and there's about 7 within a 45 mile drive. Now if we could only get rid of the Liberals my life would be just peachy...

 

[LAS VEGAS DAVE]

Since I live near a GOOD dealer (FREEDOM CYCLE) my guess is the bike will run good forever and never need to got to the shop. If there was no dealer or no good ones close by it would already be needing warranty work.