TriumPhil
Living Legend
- Joined
- Oct 12, 2009
- Messages
- 11,444
- Location
- Long Valley, NJ
- Ride
- '07 Mulberry Red, Carpentered & Bruted R3 Standard
There's still enormous room for considerable improvement of the dealership network, certified Triumph technician training and with the parts and accessories supply line as well with their approach to customer service overall.
They do seem to be on a sustainable, positive trajectory from a marketing and sales standpoint, but that is almost entirely due to the quality and appeal of their products, rather than due to the complimentary and vitally important factors enumerated above! A heightened emphasis need be placed upon servicing their existing customer base better and to treating new customers as they should be treating loyal, existent patrons.
IMO, Triumph N.A. needs to embrace and enact the core message embodied within Avis' old motto; "We try harder!"
They do seem to be on a sustainable, positive trajectory from a marketing and sales standpoint, but that is almost entirely due to the quality and appeal of their products, rather than due to the complimentary and vitally important factors enumerated above! A heightened emphasis need be placed upon servicing their existing customer base better and to treating new customers as they should be treating loyal, existent patrons.
IMO, Triumph N.A. needs to embrace and enact the core message embodied within Avis' old motto; "We try harder!"
