taking a poll

[Boog]

Hello Jeff, I let my dealer do the work so far and just eat the cost. I don't have much time to do these things and nowhere to do them, nor do I have the right tools any longer. However, my dealer, Triumph Manassas, was just named the Number One Triumph dealer in North America. The owner Ken and his staff have worked hard to keep me happy in the 11 months since I bought my '14 R3T there. I would love to pay less, but I am not unset with them.
On a different note, My favorite multi-brand dealer in Colorado, Fay Meyers, will at times offer free oil changes for life depending on which brand it is. I bought three Kawasakis there (A Ninja and two Jet Skis) and all three had that deal with them. So, I guess it is the luck of the draw when it comes to who runs the show.

 

[R3Tex]

It's a vicious circle. We need them around for warranty items, parts accessibility and technical support but don't support them with regular maintenance and then complain when they charge too much on the rare occasion when we go in to have our bikes worked on. I'm no real fan of my local dealer, in fact his lead service guy is an absolute dumbass, but I do understand the business side of it. Imagine yourself as the poor slob in the back waiting on bikes to come in so you can make a paycheck or the dealer that has to pay his check. I turn my own wrenches too, but that doesn't make me immune to the facts of how a dealership runs.