Would you believe it boiled down to how much of the sales floor was dedicated to Triumph motorcycles?
We will continue to service the bikes we have sold to customers, but any major repairs requiring more than the handfull of service parts we will keep onhand will end up going to other dealers.
Obviously, warranty repairs will cease for all of our Triumph customers.
Jon Ross
Service Manager
Capitol BMW Triumph
Thank you I am sorry about the deal going bad with Triumph what are those people thinking .
On Jul 29, 2009, at 9:44 AM, <jonr@capitolbmw.com> wrote:
Jon Ross here at Capitol BMW Triumph.
Some interesting developments in regards to our dealership here in Raleigh have taken place over the last 10 days.
Triumph North America and the new business owners were unable to come to an agreement, so we will be dropping the Triumph line as of August 1st.
Triumph will be coming to pick up their new motorcycles and all of the original equipment Triumph parts will be leaving as well.
We will be unable to receive any warranty compensation for repairs after Friday, July 31st.
You will need to contact Steel Dreams in Fayetteville, they are your closest Triumph dealership.
On a side note, I spoke with Chris Langlois at Triumph North America regarding the rear drive failure that you have experienced.
Triumph will not verbally authorize any repair to your motorcycle without it being inspected by a Triumph authorized dealership, furthermore the prospect of them replacing the rear drive under "goodwill" warranty is a 50/50 chance.
In addition to the rear drive problem you had made mention of the "update kit" that Triumph has made retroactive on the 2006 & 2007 models. Chris was adament that they would not authorize the installation of the update kit on your 2005.
Its unfortunate that we will not be able to help you in this endeavor, but Triumph shot themselves in the foot in regards to the new building location that we will be moving into next month.
Let me know if you have any other questions.
Sincerely,
Jon Ross
Service Manager
Capitol BMW Triumph Vespa of Raleigh
(soon to be Capitol BMW Vespa of Raleigh)