Dealers.

[CanberraR3]

Would be good to get as many of these type anecdotes as possible. Won't be detailing them but they'll help paint a picture.

 

[webmaster]

Motorcycle Service is an important part of any Triumph Dealer's revenue, but even in today's economy maintaining qualified Triumph mechanics is a challenge. Despite Triumph's sales successes over the years, the volume still isn't what a mechanic would experience in a Harley or Japanese Shop.

It hasn't been a factor with any Triumph Dealer that has worked on any of my previous bikes, but it also doesn't bother me to not come back for a bike for an extended period - and I usually softly remind them that all I want to do is "just ride it".

One of my former sportscars, an F-Body Camaro, was a true lemon. I put over 120,000 miles on it and loved every minute of it, but the vehicle did spend an impressive amount of time in Chevy Shops

My former Triumph Daytona900 was the same, but I didn't have a local dealer to drop it off at. A couple local non-Triumph shops offered to take ownership of whatever I needed, but their long-term goal was to eventually get me into one of their in-house brands. This example may not be similar for everyone, but shared to suggest that you consider finding out what motivates your local dealer - that may also help improve your level of service, even when the mechanics aren't experienced. Motorcycle Dealers make their highest profit from customers within their city, more distant customers are still good business but there is less chance of building a good relationship.

Hope this helps,

 

[TOMCAT]

Motorcycle Service is an important part of any Triumph Dealer's revenue, but even in today's economy maintaining qualified Triumph mechanics is a challenge. Despite Triumph's sales successes over the years, the volume still isn't what a mechanic would experience in a Harley or Japanese Shop.

It hasn't been a factor with any Triumph Dealer that has worked on any of my previous bikes, but it also doesn't bother me to not come back for a bike for an extended period - and I usually softly remind them that all I want to do is "just ride it".

One of my former sportscars, an F-Body Camaro, was a true lemon. I put over 120,000 miles on it and loved every minute of it, but the vehicle did spend an impressive amount of time in Chevy Shops

My former Triumph Daytona900 was the same, but I didn't have a local dealer to drop it off at. A couple local non-Triumph shops offered to take ownership of whatever I needed, but their long-term goal was to eventually get me into one of their in-house brands. This example may not be similar for everyone, but shared to suggest that you consider finding out what motivates your local dealer - that may also help improve your level of service, even when the mechanics aren't experienced. Motorcycle Dealers make their highest profit from customers within their city, more distant customers are still good business but there is less chance of building a good relationship.

Hope this helps,

Pretty sure that financial gain motivates our Dealer network .. end of story it would appear. Don't seem to have a great deal of interest in advancing Triumphs standing or reputation here in Australia. The importers have multiple marques and Triumph is probably their least financially productive and therefore of least interest to them. That's why i suggested we contact Bloor himself ... i too hope this helps ... us

 

[nolton]

I have a contact that writes for RoadBike Magazine. I could send what you guys come up with to him. Triumph does not want bad publicity. --$$$$ gets their attention.

I dont know if it will get published but its worth a try. He will have to edit it for legal purposes but it will be out there.

 

[webmaster]

Money is usually a motivating factor.

Let me express it this way; one dealer makes excellent choices in stocking their store with accessories and clothing; makes good money selling them and thrills customers along the way. Then consider another dealer that struggles develop a winning strategy, ends up doing mostly custom-order business for a few customers and losing the rest to competition.

So if you roll in with your Triumph from out-of-town, focused on finding a reputable shop to trust with your bike repairs, would the dealer truly be able to "listen" to your concerns?

For dealers, service/repairs should be very a high-profit business. Apparel and Accessories also should be a high-profit business. If they are using either revenue source to pay for poor decisions on floorplan or inventory; it usually won't matter how much money you give them - it would only delay the inevitable.

 

[snicrep]

I have to agree deals have to do something mines about 64 miles for me and it seems the are into BMW more than triumph sales dept is great but service not so good called down for 10k mile service to see how much they quoted 875.00 now I'm new to this bike but hell there can't be that much to the service come on called on in louieville KY and they said 425 looks like a nice weekend trip is ahead
They didnt have punctuation in2013

 

[RevRoss]

My local Triumph dealer recently closed. There's something wrong when you're also the exclusive Honda Dealer too but can't make it work. They also had Royal Enfield and previously Victory.
Closest Triumph dealer is now 320km away..

 

[Dr.D]

Old thread been revived but I’ll weigh in. I like the PEOPLE at my dealer. They give a good service for a reasonable price so I’ll let them have a slice of my money pie. I believe that try omg to save a little all the time could backfire on you. My money goes where I want it to.