Thank you! Turns out my problem was simply that I didn't click down one to fully turn the bike on. Once I did that, the ecu connected no problem and I was able to update to the Penner full power map easy peasy. Thank you for your help. This forum is awesome!
Well done, glad you've joined the Penner club! Note that you may have to reload the map when the dealer services it, they often load new ECU software, and software for other modules like BT and ABS.