I don't know that I'd say "the don't know squat" about that market. The Tiger 1050 is a great bike and consistently ranks high in "shoot outs". The KLR is not a competitor to the Tiger. No one in their right mind would take a KLR on a trip. It's an off road bike with lights. No one in their right mind would buy a Tiger, Multi-Strada, R1200GS, etc... for off road use. They're road bikes with high seat height. They're very comfortable and make great bikes for trips.
I just got back Tuesday from a road trip to Dover Bluff, GA with some of my Harley riding friends. One of my friends has a cabin at Dover Bluff Club, Inc. There are approximately 25 privately owned cabins on over a 1000 acres. We took the back highways on our way over. Once there, you have to go down about a half mile trail to the cabin. The trail is a mix of sand to hard dirt, with roots popping up here and there and a few ruts. The Tiger, and its competitors can handle that sort of thing with no problem and that's about as much off road capability most people buying one of these bikes is ever going to want. I would never take mine off road other than going to the cabin. I think of mine more like a sport touring with a better riding position, and that's really what it shines at.
That said, again, we rode back roads, the trail in and out to the cabin every day, interstates, etc... and it performed flawlessly. It really is a great bike. It absolutely kills the lower end bikes, as it should, and is right there with the bikes that cost thousands more. Like the Harley guys, if one wants a BMW, then they're going buy a BMW. But for those that have the ability to objectively evaluate the bikes and get the most for their money, they're going to be looking very hard at the Tiger 1050. It's the least expensive of higher end bikes, yet performs as good or better than most.
Finally, you won't find Tigers sitting on dealer's floors collecting dust. Our dealer rarely has one and when they do, it's not there long. Frankly, I think Triumph sees the Adventure market for what it is; a growing market. More and more folks are learning what a great platform the Adventure bikes are. I've never met a single person that has ridden an Adventure bike, whether it be a Tiger, the BMW, Ducati, etc... that didn't like it. They may not necessarily like the looks of them; most of my Harley friends think my Tiger is ugly (call it an Alien looking thing), but they like the ride and comfort fo the bikes.
Of course, if we all liked the same thing and had the same opinions, there'd only be one motorcycle so YMMV.