So it looks like they are getting somewhere - finally; thanks for everyone's input from my perspective. I called after this post to make sure they are communicating with Triumph, this is what they said....
We had a back and forth with triumph and they told us to do brake bleed. They made an amendment to the procedure for the bleed process being much more thorough and assured us this was a necessary step. The work is complete and you can pick up any time.