New member, dash/instrument cluster drama

Hi all, Bob and new to the forum. I have 2020 3GT, went to take bike out for a ride about 5 weeks ago, started ok, but then noticed the display was very dim and flickering, then it blanked with only the warning leds remaining active. Switched it off and on closer inspection the whole of the inside of the screen was wet! Contacted.the dealer (Destination, Christchurch, Dorset) to be told 'Ah sorry, its just out of warranty and not covered'. Cost of a replacementless fitting, £1300. Long story very short, I wasn't going to accept warranty as the issue, this was clearly a complete component failure, so I took it to Triumph GB. After review, they decided to replace the unit free of charge as a gesture of will. The bike has stood since that intial event as when I turned on the ignition the horn activated and the left turn signal warning light stayed on, clearly I did not risk further damage so left it alone, they are collecting it this morning, I will incur the fitting cost (half an hours labour) On checking this morning the complete screen has cracked from top to bottom. I noticed the small crack had appeared before the issue and did a search hence me finding the forum, the crack has since appeared over the last week, expansion/contraction and moisture combination maybe, can't be vibration, its not started, no weight been applied either. I have attached a couple of pics (hopefully) Sorry for the long post but thought it may useful info.

This is happening way too often.

I'm waiting for a replacement for mine. New bike 900 Kms the crack appeared. I don't believe it's a heat/ UV problem as I live in Ireland home of ginger people

Interesting that it's not from too much heat. I live in Texas and our summer rides are usually in the high 90's F. I purchased my bike last November and I've been covering the display when I stop for whatever reason. So far no cracks, fingers crossed.

i was REALLY hoping that triumph would update this on the 2025 models...the tft not only has this problem but is also way too small to read in most modes. can't understand why triumph won't update this and make it sturdier as well...even replacing it with the tiger 1200 tft would be a nice upgrade...they have the ability.

Clear plastic is the problem. Almost everything damages it and water is the worst. It is composed of interlaced hydrocarbon molecules that are easily penetrated and cracked. It isn't like glass. Almost all of the failures have water trapped inside that expands and ruptures the plastic. The little hydroscopic "membrane" on the vent plug is insufficient. Keep it cool, out of the water, and sun as much as possible if you expect it to last. This issue needs a recall status as some dealers are gouging us on replacements.

welcome

Welcome from Montreal ,Quebec , Canada . Bienvenue !

Welcome from South Australia